FAQ: RETURNS
Have a question regarding returns? Browse our frequently asked return/refund questions
RETURN VIA OUR PARTNER
Register your return at our partner Rebound with your order number & Email address and follow the instructions on our portal.
- Simply register your return on our portal
- Scan your QR code at the post office
- Send your package secured to a local warehouse
- Don’t worry about additional customs fees
RETURN BY YOUR CHOSEN CARRIER
Return your order by your own means and send it directly to our warehouse. Get a refund as soon as we receive your items
- Put the form in your return package
- Send it to our warehouse address
- Choose a carrier and pay for shipping
Return information
We hope you are a huge fan of your purchase. If you are not completely satisfied, you can return your unworn merchandise for a refund. We offer you the right to cancel your purchase bought online, without having to provide any reason, within 60 days from the day after you have received your products. We will issue you with a refund for the returned products, as we do not offer direct exchanges or swaps via post for online purchases. If you are wanting to exchange your online purchased products, please place a new order by scrolling and scoring the right products for you. To receive a full refund of your items, returns must be unworn and unused, with original tags and labels and, insofar reasonably possible, in original packaging. Returns will be inspected upon arrival before a refund is processed. Earrings and piercings cannot be returned if the seal has been broken after delivery.
The cancellation period of your purchase expires 60 days after the day in which you or a third party designated by you, who is not the carrier, receives your products. To exercise your right of cancellation, you must notify us by means of a clear statement that you are cancelling your purchase, which can be done by either of the following two options. Remember, returns cost our planet and that is why you bear the costs for returning.
Return via our established returns handling partner, ReBOUND:
You can easily return your products via our partner, ReBOUND return platform. We have specially set up this return service to provide you with a quicker and easier return process. There is no need to separately report your return when using ReBOUND; simply fill out the instructions by clicking on the “Return Items” button below. After registering your return with ReBOUND you will see the costs for returning including the option, whereby for some options you do not have to print the return label yourself!
Loss in value of the goods
Your liability is purely for any loss in value of the goods resulting from use that outstrips the need to ascertain the nature, features and functionality of the goods.